ITSMverseRehearse a bad night
Put your people, hours and backups into a process, then walk it through a failure at 23:30 on a holiday. See who would really pick it up, and where it stalls.
ABOUT AND HELP
Service management, made visible.
What ITSMverse is for, how people use it, and quick answers if you get stuck.
What ITSMverse is
ITSMverse turns service management knowledge into practical action. It brings together process design, ready-to-use templates, clear responsibilities and scenario checks, so teams can plan, test and improve how services are delivered, and see the value of a good process before something breaks.
It is built for the people who run and shape services: service desk staff, process owners, consultants, IT leaders, and the leaders of HR, facilities, finance or legal who want to serve colleagues better.
What makes it different
See the value in a story
The Theatre plots a scenario of your own, with and without a good process, and shows what the gap costs in money, people and mood.
Click through the process
Every practice is a flow you can walk step by step, with roles, inputs, outputs and the questions to ask at each point.
Repeatable, not guessed
Every check and suggestion follows fixed, stated rules. The same input gives the same answer, and nothing you type is sent anywhere.
Written for practice
Original chapters, guides, templates and a standards crosswalk, written to be used in the next meeting rather than to impress in the next audit.
Your work stays with you
No accounts, no tracking. Plans and progress live in your own browser, with a backup you can keep.
How people use it
- Learn. Read a practice in the Library or follow a path in the Academy.
- See it. Walk the flow in Processes and watch a scenario unfold in the Theatre.
- Decide. Use the Toolkit guides and calculators to size the case and choose a path.
- Plan and test. Build the process in the Workbench, rehearse it, and track the fixes.
- Align the team. Run a session in the Workshop and print the pack.
Where to find things
| Page | What you will find |
|---|---|
| Library | 34 practices in one format, a fit check, framework comparison, ESM view and glossary |
| Academy | Learning paths, lessons, quizzes and an A to Z |
| Processes | Clickable process flows, practice cases, how practices connect, frameworks side by side |
| Toolkit | Long-form guides, calculators and reference libraries |
| Theatre | A scenario played out with and without a process, including your own |
| Workshop | A timed facilitation mode with a log and a printable pack |
| Workbench | Design a process, add people, rehearse, and keep an improvement board |
| Standards crosswalk | How practices relate to ISO/IEC 20000-1, COBIT and ISO/IEC 27001 themes |
Help and questions
Where should I start?
If you are new, open the Library and read one practice you deal with every day. If you have a problem to solve, open the Workbench and choose "Handle a service outage" or tick what is going wrong in the Library fit check.
Where is my work saved?
In this browser, on this device only. Clearing site data, switching browser or using a private window starts you fresh. Use the backup option in the Workbench to keep a copy or move to another device.
I cannot see my plan any more
Check that you are on the same browser and device, and not in a private window. If you saved a backup, import it from the Workbench.
Does it work on a phone?
Yes. On a phone the menu moves to the bottom of the screen. Pick a page there, or open More for the rest.
How do I print or share a plan?
Open the plan or report page from the Workbench and use your browser print option, which can also save as PDF. The Workshop has its own printable pack.
Is AI used?
No. The Theatre builder, the checks and the suggestions use fixed rules you can rely on to repeat. Your text is read in your browser and goes nowhere.
Does it replace my ticketing tool?
No. It helps you learn, decide and plan how your team works. It does not handle live requests.
What do the figures in the Theatre and calculators mean?
They are illustrations from simple, stated rules and starting values you can change. They show the shape of a trade-off, not a forecast.
How do I report a problem or suggest something?
Use the Feedback page, which prepares a short report with your screen size and version, or write to hello@itsmverse.com.
How do I get in touch?
Write to hello@itsmverse.com. We read every message.
What it is not
ITSMverse is independent. It is not an official ITIL® product, is not affiliated with or endorsed by the owners of any framework, and is not exam preparation. Guidance is general and simplified, a starting point for discussion rather than professional, legal or audit advice. See Notices for trademarks and how guides are reviewed.